Privacy Policy

Last updated: Jan 2026 
SDG Hydronics Ltd. (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or contact us.

1. Company Information

• Company name: SDG Hydronics Ltd.

• Country of operation: United Kingdom

• Email: info@sdghydronics.co.uk

• Phone: +44 7860 661185

1.1 Data Protection Contact
SDG Hydronics Ltd. does not have a designated Data Protection Officer.
All data protection–related enquiries should be addressed to info@sdghydronics.co.uk.

2. Personal Data We Collect
We may collect and process the following personal data:

• Name

• Email address

• Phone number

• Information submitted through contact and enquiry forms

• Consultation request details

• Files uploaded through the website (where applicable)

• Technical information such as IP address and browser data

We do not collect:

• Medical data

• Financial data

• Data relating to minors
   

3. How We Collect Data
Personal data is collected when you:

• Submit a contact or enquiry form

• Request a consultation

• Contact us directly by email or phone

• Upload documents through the website
   

4. Purpose of Processing
We process personal data in order to:

• Respond to enquiries and communication requests

• Provide professional consultancy services

• Manage consultations and project-related communication

• Ensure the security and proper operation of the website
   

5. Legal Basis for Processing
Personal data is processed under one or more of the following legal bases:

• Consent

• Legitimate interest

• Contractual necessity

Where processing is based on consent, you have the right to withdraw your consent at any time.
 
6. Data Storage and Security
Our website is hosted on a secure platform that provides the infrastructure and technical services required to operate the website.
Personal data may be stored on secure servers operated by our technical service providers.
Appropriate technical and organisational measures are in place to protect personal data against unauthorised access, alteration, or loss.

7. Data Sharing
Personal data is not sold or shared for marketing purposes.
Data may be shared only with trusted technical service providers where necessary for the operation of the website and delivery of services. These providers process data only on our instructions and in compliance with applicable data protection laws.
Some technical service providers may process personal data outside the United Kingdom. Where this occurs, appropriate safeguards are in place to ensure compliance with UK GDPR.

8. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, in line with standard industry retention practices and legal obligations.
8.1 Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or significant effects on individuals.

9. Your Data Protection Rights
Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

Requests can be made by contacting us at info@sdghydronics.co.uk.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

10. Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page.